FAQ

Payment

Q: How can I pay by Western Union?
A: Contact us. We will send you the receiver's info for Western Union.

Q: My Paypal account is not verified yet. Can I pay by Paypal?
A: Sorry, no. We accept payment from verified account only. Please first get it verified with Paypal. Or, you use Western Union instead of Paypal.

Q: How can I get my Paypal account verified?
A: Contact Paypal. Paypal will tell you how to do.


Q: Can I pay by bank wire transfer?
A: Yes, but due to bank fees, we accept bank transfer for big order only. For order less than 1,000 USD, we prefer Western Union.

Q: How can I trust you? Is it safe to do shopping here?
A: Yes. All our contact info is real. You can reach us by them. We have good reputation among customers worldwide. Actually, many new customers are introduced to us by our regular customers. We are not doing one-time business. We wish long-term business with customers. Buy with confidence. Thanks.


Shipping

A: How much is the shipping cost to my country?
Q: The shipping is free.

A: What's the delivery time?
Q: We ship all our items by express service(DHL, UPS, EMS, etc). To major cities, it takes about 4 to 6 business days. Remote area may take longer.

A: Can I track the shipment online?
Q: Yes, we will send you tracking number after we ship out your item.

A: I cannot change my shipping address on Paypal. Can you ship to a different address(rather than the address listed on Paypal)?
Q: Sorry, no. We ship to buyer's address listed on Paypal only. When you pay on Paypal, there is an option to change the shipping address. If you have problem with Paypal, we recommend you to use Western Union.


Product

A: What's the difference among writers MSR605, MSR606 and MSR609?
Q: The three models are made by the same factory. They are all full-version writer(3-track, Hi-Co&Lo-Co). MSR605 is with lowest price. It is for common use. MSR606 is similar as MSR605. But it uses top material. It is for professional use. MSR609 is a HID device. It doesn't need to install USB driver(MSR605 and MSR606 need USB driver). If you just have little budget, you can buy the MSR605. It is enough for common use. If you have adequate budget, we recommend you to buy MSR606 or MSR609.

Q: Is there any warranty for the products?
A: Yes, we provide 30-day-exchange, and one-year factory-repair warranty. We sell quality products only. And we re-do full-testing before shipment.

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